Your privacy matters to us. This Privacy Policy explains what personal data mdg189 collects from players in Indonesia and beyond, how that data is used, and the rights you hold over your own information.
Here is a plain-English summary of the key ways mdg189 handles your personal data. Full details follow in the sections below.
Every byte of data exchanged between your device and mdg189 travels over a TLS/SSL-encrypted connection, protecting your personal and financial information from interception.
mdg189 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
We collect only the data strictly necessary to operate your account, process transactions in IDR, verify your identity (KYC), and keep the platform safe for all players.
You may request a full export of the personal data mdg189 holds about you at any time by contacting our support team. We will respond within 30 calendar days.
Subject to our legal retention obligations, you may request deletion of your personal data when you close your mdg189 account. Requests are processed within 30 days.
Where data is shared with service providers — such as payment processors (BCA, BRI, OVO, DANA) and game studios — it is governed by binding data processing agreements that prohibit unauthorised use.
mdg189 ("mdg189", "we", "us", or "our") is committed to protecting the privacy and personal data of every player who accesses our online casino and sportsbook platform at https://mdg189.pro. This Privacy Policy describes in clear, formal terms how we collect, process, store, share, and protect personal data, and how you — the player — can exercise your rights in relation to that data.
This Privacy Policy applies to all users of the mdg189 platform, including players who have registered an account, visitors who browse without registering, and individuals who contact our customer support team. It covers data collected through the website, live chat, email, WhatsApp, and any other channel through which you interact with mdg189.
By registering an account on mdg189 or by continuing to use the platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this document and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
Plain-English Summary: This policy tells you what data we collect about you, why we collect it, who we share it with, how long we keep it, and what you can do if you want to see, change, or delete it. We are committed to handling your data responsibly, securely, and transparently.
For the purposes of applicable data protection legislation, the data controller responsible for the personal data collected and processed through the mdg189 platform is:
mdg189
Website: https://mdg189.pro
Email (data protection enquiries): [email protected]
Platform language: English (en-ID)
Primary market served: Indonesia
mdg189 operates under an internationally recognised gaming licence and is committed to processing personal data in accordance with the data protection standards required by its licensing authority. If you have any questions, concerns, or requests relating to your personal data, you may contact us at the email address above. mdg189 aims to respond to all data-related enquiries within 10 business days of receipt.
mdg189 collects personal data in several ways: directly from you when you register or interact with the platform, automatically when you use the platform, and from third-party service providers involved in delivering our services. The categories of personal data we collect are described below.
When you create an mdg189 account, we collect the following information to establish and maintain your account:
As part of our mandatory Know Your Customer (KYC) process — required before processing your first withdrawal — we collect:
For every financial transaction conducted on your mdg189 account, we record:
We maintain a complete record of your gaming and betting activity on mdg189, including:
When you access mdg189 from any device, we automatically collect certain technical information:
When you contact mdg189 through any support channel — live chat, email, or WhatsApp — we retain records of those communications, including the content of your messages and our responses, to assist in resolving disputes, improving service quality, and maintaining a record of any commitments or undertakings made by either party.
We do not collect: Sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or biometric data (other than where a selfie photo is required for KYC as described above). We do not collect health data except where you voluntarily disclose a gambling-related concern to our responsible gaming team.
mdg189 processes your personal data only for specified, explicit, and legitimate purposes. We do not process your data in any manner incompatible with the purposes set out below.
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your mdg189 account, authenticating your login sessions, and enabling access to platform services. |
| KYC & Age Verification | Verifying that you are at least 21 years of age and confirming your identity before processing withdrawals or resolving account disputes. |
| Payment Processing | Processing IDR deposits and withdrawals through your selected local bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja). |
| Fraud & AML Compliance | Detecting, preventing, and investigating suspected fraud, money laundering, bonus abuse, or multi-account activity in compliance with our licensing obligations. |
| Responsible Gaming | Monitoring gameplay patterns to identify at-risk behaviour, enforcing deposit limits and self-exclusion requests, and maintaining cooling-off periods. |
| Customer Support | Responding to your queries, resolving complaints, and administering your account in accordance with our Terms & Conditions. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, and user experience for players across Jakarta, Surabaya, Bali, and beyond. |
| Marketing Communications | Sending promotional offers, seasonal bonus announcements (e.g., Idul Fitri, Ramadhan, Indonesian Independence Day promotions), and platform updates — only where you have provided explicit consent. |
| Legal Compliance | Complying with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities. |
mdg189 processes your personal data on one or more of the following legal bases:
mdg189 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share data only in the following limited, defined circumstances:
We engage third-party service providers who process data on our behalf, strictly under binding data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to mdg189. These include:
mdg189 may disclose your personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to:
Where legally permitted, mdg189 will notify you of any such disclosure request before complying.
In the event that mdg189 undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, your personal data may be transferred as part of that transaction. In such circumstances, mdg189 will take reasonable steps to ensure that the acquiring party agrees to process your personal data in a manner consistent with this Privacy Policy, and you will be notified of any material change to data controller identity.
⚠ Third-Party Responsibility: Once data has been transmitted to a payment provider such as BCA, BRI, or OVO for the purpose of processing your transaction, that data is subject to the privacy policies and security practices of the respective financial institution. mdg189 is not responsible for data handling by third-party processors beyond the contractual obligations we impose on them.
mdg189 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the overall user experience. A cookie is a small text file stored on your device by your browser when you visit a website.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — maintains your login session, stores your authentication token, and enables core features such as the cashier and game lobby. | Session |
| Functional | Remembers your preferences such as language settings (English/en-ID), time-zone display (WIB), and recently played games. | Up to 1 year |
| Analytical | Collects anonymised data about how players use the platform — pages visited, session duration, navigation paths — to help us improve platform performance and content. | Up to 2 years |
| Security | Detects and prevents fraudulent activity, multiple-account creation, and unauthorised access attempts. | Session to 30 days |
You may control or disable cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair or prevent your ability to log in and use core platform features. Disabling functional and analytical cookies will not prevent you from using mdg189 but may affect your personalised experience. Refer to your browser's help documentation for instructions on managing cookie settings on Chrome, Firefox, Safari, or your mobile browser.
No third-party advertising cookies: mdg189 does not use third-party advertising networks, remarketing pixels, or social media tracking tags on the platform. Your gaming activity on mdg189 is not shared with advertising platforms.
mdg189 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Contractual obligation, AML compliance |
| KYC / Identity Documents | 5 years after account closure or last transaction | Regulatory and AML obligations |
| Transaction Records (IDR) | 5 years from transaction date | Financial record-keeping requirements |
| Gaming & Betting Activity Logs | 3 years from session date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last communication | Dispute resolution, service quality |
| Analytical & Technical Logs | Up to 24 months | Legitimate interests (platform improvement) |
| Marketing Consent Records | Until consent is withdrawn, then 1 year | Demonstrating lawful basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual. Where anonymisation is used, the resulting aggregated data may be retained indefinitely for statistical purposes.
mdg189 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
⚠ Your Responsibility: mdg189's security measures protect data on our side. You are responsible for keeping your account credentials confidential. Use a strong, unique password for your mdg189 account. Do not share your login details with anyone. mdg189 will never ask for your password through any channel. If you suspect unauthorised access to your account, contact support immediately at [email protected].
Subject to applicable data protection law and mdg189's legal obligations, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username. We will respond within 30 calendar days.
How to Exercise Your Rights: Email [email protected] with the subject line "Data Rights Request". Include your registered username and a clear description of your request. We will verify your identity before processing the request and will respond within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.
mdg189 is an adults-only platform. You must be at least 21 years of age to register an account or participate in any gaming or betting activity on the platform. This age threshold applies to all players accessing mdg189 from Indonesia and is consistent with responsible gaming standards for this market.
We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. During registration, all users are required to confirm that they meet the minimum age requirement. Additionally, our KYC verification process — which requires submission of a government-issued photo ID — is designed to detect and reject applications from underage individuals.
If mdg189 becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under 21 years of age, we will take immediate steps to:
⚠ 21+ Only. If you are a parent or guardian and believe that a minor in your household has registered on mdg189, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of your report.
The mdg189 platform may display content or information provided by third-party game studios such as Evolution Gaming, Pragmatic Play, Pocket Games Soft, and others. These studios operate their game content within the mdg189 environment but are independent entities with their own privacy practices governing the technical data they process to deliver their games.
mdg189 does not operate external social media pages, advertising networks, or partner affiliate sites that would be accessible from within the platform. The platform is a closed environment; all navigation links lead to pages within the mdg189 domain or to the designated payment portals of Indonesian banking and e-wallet partners.
For any third-party service provider whose technology is integrated into the mdg189 platform (e.g., live chat software, KYC verification tools), those providers operate under binding data processing agreements with mdg189 and are not permitted to use your data for their own independent purposes. mdg189 is not responsible for the privacy practices of independently operated third-party websites that you may access outside of our platform.
mdg189 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or business operations. When material changes are made, we will notify you by displaying a prominent notice on the platform and, where practicable, by sending an email to your registered address at least 7 calendar days before the revised policy takes effect.
The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how mdg189 is protecting your information. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any change to this Privacy Policy, you may close your account before the effective date of the change by contacting our support team. Account closure does not affect any rights or obligations that accrued prior to closure, nor does it extinguish our legal data retention obligations under applicable AML and licensing regulations.
Tip: Bookmark the Privacy Policy page and check back whenever you receive a notification of change. The version history is available on request from our support team at [email protected].
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mdg189 handles your personal data, please reach out through any of the following channels:
mdg189 aims to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 10 business days. For formal data subject access requests requiring retrieval and compilation of records, the response period is up to 30 calendar days from the date of identity verification.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction or to the licensing authority that oversees mdg189's international operations.
Support Hours (WIB, UTC+7): Live chat — 24/7 instant response. Email — acknowledged within 24 hours. WhatsApp — within 2 hours for verified players. All channels are staffed by agents fluent in both English and Indonesian.
Now that you understand how mdg189 protects your personal data, dive into our full range of gaming and betting options. From live casino tables and premium slots to complete sportsbook coverage of BRI Liga 1, EPL, and the Champions League — all secured with SSL encryption.
Explore our other policy and information pages to fully understand your rights and our commitments as a platform.